Alacura Transfer Center
HOW IT WORKS
Alacura coordinates every aspect of a medical transport — bedside to bedside.
Alacura brings a deep understanding of the clinical needs of high-acuity patients, the complex logistics and service requirements faced by providers, and the administrative requirements of the health plan. Alacura seamlessly manages these intricate details to ensure every patient receives the care they need, every time.
Alacura brings negotiated rates, in-network consistency, and utilization management to the medical transport industry. Alacura supports the needs of the hospital, health plan, and the patient to ensure that every transport is patient-focused, medically-appropriate, time-effective, and cost-efficient.
Our industry-leading Rapid Transport Response platform serves at the heart of our Transfer Center by connecting doctor, hospital, and patient requests to the health plan’s medical protocols, claims, eligibility, and customer service systems and processes.
Our patient-centered approach to authorizing and sourcing the right transport solution follows a three-part approach:
At a glance
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Alacura’s Transfer Center operates 24/7/365.
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The Rapid Transport Response platform allows us to simultaneously assess clinical needs, work with plans to authorize benefits, and source appropriate ambulance providers.
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The transfer coordination is medically-managed by emergency medicine physicians and nurses with patient transport experience.
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Alacura’s nationwide network ensures the affordable cost of transportation.
1. Matching Patient Needs
We provide real-time clinical assessments based on our analysis of millions of transport requests for complicated clinical conditions — across the country and around the globe.
Alacura’s patient transport coordinators are comprised of emergency room physicians, flight nurses, case managers, and other healthcare experts who understand the dynamics of patient transport.
Alacura’s hands-on expertise allows us to personalize service for each patient and support them physically, mentally, and emotionally mile-by-mile from facility-to-facility.
2. Rapid Transport Response
Alacura’s Rapid Transport Response platform rapidly and accurately connects patients to the transport they need and helps patients avoid significant costs associated with inappropriate services.
The Transfer Center works 24/7/365 to verify eligibility and pre-authorization. We determine the optimal mode of transportation to avoid inappropriate usage and align incentives with health plans.
Alacura’s providers of air transportation services are licensed DOT and FAA air carriers and are credentialed to health plan specifications.
3. Total Transport Management
From prior-authorization to medical management, we coordinate hospital processes, emergency fleets, network credentialing, and total benefits management.
We work directly with patients and hospital staff to coordinate care, scheduling, and logistics within the member’s benefits and the health plan’s medical protocols.
We also maintain negotiated in-network rates of qualified medical transportation providers. Our Total Transport Management solution includes monthly analytics detailing utilization, claims expense, and customer satisfaction scores.
The Transfer Process:
- The Hospital contacts the Alacura Transfer Center as its single source for all medical transport needs.
- The Alacura transport team uses our Rapid Transport Response platform to capture patient information, verify eligibility, and identify transport assets.
- Alacura emergency medicine clinicians oversee the triage process to determine the most appropriate transport solution based on the patient’s medical needs and consult with the hospital and clinical staff as appropriate.
- Alacura arranges the necessary transportation and works closely with the patient, family, and sending/receiving facilities to ensure an optimal move.
- Alacura protects the patient from the exorbitant cost of unnecessary medical transport while supporting the health plan through comprehensive utilization management and reporting.