Alacura Transfer Center:

One Hub for End-to-End Transportation Management.

 

 

 

 

Alacura delivers smarter, faster, and more appropriate medical transportation by connecting patients, hospitals, health plans, and medical transporters through a 24/7/365 tech-enabled clinical triage and logistics platform.

We understand the clinical needs of high–acuity patients, the complex logistics faced by air and ground transporters, and the administrative requirements that burden hospitals and health plans. By managing these details seamlessly, we ensure patients receive the right experience on every trip.

We also bring negotiated rates, in–network consistency, and decision support to medical transport, supporting hospitals, health plans, and patients with transfers that are safety–focused, clinically appropriate, and cost–efficient.

At the heart of our Transfer Center is our Rapid Transport Response platform. This proprietary technology connects doctors, hospitals, and patients with health plan protocols, claims, eligibility, and customer service systems, creating clarity for all throughout each transfer.

Our process for authorizing and sourcing the right transport at the right time follows a clear three–part approach:

At a Glance

  • Transfer Center operates 24/7/365.

  • Our Rapid Transport Response platform lets us simultaneously assess clinical needs, work with plans to authorize benefits, and source appropriate ground and air transportation.

  • Coordination is medically managed by emergency medicine physicians and nurses.

  • Our nationwide network of medical transporters ensures affordability.

1. Matching Patient Needs

We provide real-time clinical assessments based on our analysis of millions of transport requests for complicated clinical conditions — across the country and around the globe.

Alacura’s medical transport coordinators include emergency room physicians, flight nurses, case managers, and other healthcare experts who understand the dynamics of patient transport.

Alacura’s hands-on expertise allows us to personalize service for each patient and support them physically, mentally, and emotionally mile-by-mile from facility to facility.

2. Rapid Transport Response

Alacura’s Rapid Transport Response Platform quickly connects patients to the transport they need and helps patients avoid significant costs associated with inappropriate services.

The Transfer Center works 24/7/365 to verify eligibility and pre-authorization. We determine the optimal mode of transportation to avoid inappropriate usage and align incentives with health plans.

Alacura’s providers of air transportation services are licensed DOT and FAA air carriers and are credentialed to health plan specifications.

3. Total Transport Management

From prior-authorization to medical management, we coordinate hospital processes, emergency fleets, network credentialing, and total benefits management.

We work directly with patients and hospital staff to coordinate care, scheduling, and logistics within the member’s benefits and the health plan’s medical protocols.

We also maintain negotiated in-network rates of qualified medical transportation providers. Our solution includes monthly analytics detailing utilization, claims expense, and customer satisfaction scores.

1.
Alacura clinical and logistical experts work live with hospital staff to ease admin burdens, smooth workflows, and assess clinical risks in the context of medical transportation.
2.
Alacura’s 24/7 tech stack integrates with transport member benefits and obtains health plan approval in minutes based on clinical and logistical needs, and claim submission; supports patient choice (as consumer).
3.
Alacura maintains a network of credentialed transport providers. Transfer Center manages end-to-end trip (traffic, weather, road issues, etc.).
4.
Alacura ensures successful transfer, communicates across key stakeholders (health plan, patient and family, hospitals, transporter), provides full metrics reporting to health plan, and supports Independent Dispute Resolution.

From bedside to bedside, Alacura coordinates every aspect of a successful medical transport.

Contact Alacura